What key skills do you need to be an effective head of operations – Karen Graves

In this episode, Andy Davis talks to Karen Graves, Head of Operations EMEA Hub. Karen is an experienced insurance market professional at a senior level with a blend of operational and people management skills. These skills include specific experience and insight into regulations and corporate governance matters and managing new start-ups across multiple locations.

On the show, she chats to Andy about using technology to create change in a company. They also discuss managing remote workers, tech as a creative industry and changing your company to accommodate the new talent pipeline.

Show Notes:

1.35 Truly understanding technology

3.57 Using tech to solve problems

8.15 Millennial style of asking why we do things

11.55 Speed mentoring

13.30 The relevance of working 9 to 5

17.17 Adjusting corporate strategy to new generation of workers

19.08 Changing the ideas on remote working

25.39 Adapting yourself to the new talent pipeline

29.32 Managing with an open mind and willingness to change things

32.03 The positive impact of technology on the insurance market

35.43 Reducing blame and moving forward when something goes wrong

42.45 Bank and tech safety with hacking

45.36 Using tech to make an unattractive industry sexier

48.39 Tech as a creative industry

55.46 How have Karen’s priorities changed over time?