What key skills do you need to be an effective head of operations – Karen Graves
In this episode, Andy Davis talks to Karen Graves, Head of Operations EMEA Hub. Karen is an experienced insurance market professional at a senior level with a blend of operational and people management skills. These skills include specific experience and insight into regulations and corporate governance matters and managing new start-ups across multiple locations.
On the show, she chats to Andy about using technology to create change in a company. They also discuss managing remote workers, tech as a creative industry and changing your company to accommodate the new talent pipeline.
1.35 Truly understanding technology
3.57 Using tech to solve problems
8.15 Millennial style of asking why we do things
11.55 Speed mentoring
13.30 The relevance of working 9 to 5
17.17 Adjusting corporate strategy to new generation of workers
19.08 Changing the ideas on remote working
25.39 Adapting yourself to the new talent pipeline
29.32 Managing with an open mind and willingness to change things
32.03 The positive impact of technology on the insurance market
35.43 Reducing blame and moving forward when something goes wrong
42.45 Bank and tech safety with hacking
45.36 Using tech to make an unattractive industry sexier
48.39 Tech as a creative industry
55.46 How have Karen’s priorities changed over time?