3rd Line IT Senior Support Analyst – Network Security / Microsoft – Paddington London £40,000 – £45,000 plus 20% bonus and excellent benefits
An international organiser of conferences and events, Is actively looking for a 3 rd Line IT Senior Support Analyst, to join their impressive IT Team. They boast an impressive client base and organise over 240 trade exhibitions and conferences each year in 18 countries.
As the 3 rd Line IT Senior Support Analyst your primary role is as a senior escalation point for the day-to-day support and to the 2nd line support teams across the company. Support can be on any element of IT estate including desktop computer, printers, network troubleshooting, network security, remote access, business applications and telephony.
The secondary role will be to carry out weekly, monthly and annual tasks to ensure infrastructure is secure and safe from threats and attacks and provide guidance to staff working within the Infrastructure staff in the 2nd and 1st line teams.
Support will be provided both from on site and remotely across the globe.
- Act as an escalation point to 2nd line helpdesk engineers. Perform helpdesk support calls via escalation, meet service levels, and work with teams to resolve user issues quickly and efficiently
Provide escalation support on all major applications
Daily checking of server alerts and logs (with 2nd line team), remediate identified issues.
Daily checking of backups and logs (with 2nd line team), remediate identified issues.
Regularly reboot servers during maintenance windows if resources low.
Test and document server recovery processes
Manage DR testing and process
Maintain inventory and documentation of all servers
Weekly check servers of server by logging in and test critical apps
Perform annual data archive & long-term backups
Build new servers meeting agreed SLA’s
Develop SCCM strategy with infrastructure and security 3rd line to ensure all servers protected
Manage 2nd line team process and provide guidance how to –
– Check server alerts and logs remediate
– Check backups & logs
– Inventory Servers
– Update Documentation
– Check servers – log in and test critical apps
– SCCM / Intune Management
Experience & Knowledge – Essential
- At least three years’ experience managing security on a multi subnet global IT network.
At least three years’ experience working with a Microsoft Windows IT environment
Experience of monitoring tools for server performance
Experience building servers in line with agreed best practices
Experience & Knowledge – Desirable
- Experience of using a support desk system
Knowledge of supporting a cloud-based telephony solution
Experience of team leadership / management desirable
Experience of Microsoft Azure Cloud desirable
Experience of VMWare or Hyper-V hyper visors desirable
ServiceNow development experience desirable
Experience in Dynamics CRM
Skills – Essential
- Native in English, Russian, Turkish, or simplified Chinese speaker
Good troubleshooting skills
Skills – Desirable
- Understanding of one additional language (Russian, Turkish, English or simplified Chinese preferred)
Professional IT qualification desirable
How to apply for 3 rd Line Senior Support Analyst
If you would like to apply, please send your CV to email@example.comEngland, Greater London, Paddington