2nd Line Analyst

Infrastructure | £20k - 26.5k per year + benefits | Birmingham, England, West Midlands

2nd Line Support Analyst, South West Birmingham, Up to £26,500

2nd Line Support Analyst sought for a leading retail organisation based in South West Birmingham. This is a highly regarded company who have a global presence and put a lot of their success down to their high level of customer service.

The 2nd Line Support Analyst will be joining a talented and dynamic team of Infrastructure Engineers (at various levels of experience) and be supporting the IT user base. As a 2nd Line Support Analyst you will be supporting 1st line in terms of multiple tickets and working with the IT operations team to automate as many processes as possible.

The 2nd Line Support Analyst will be joining a hard-working team who are passionate about giving strong service on the 2nd line support queue resolving and closing tickets that come in.

This role is offering £26,500 + free parking, 25 days’ holiday, training opportunities healthcare, generous pension, discounts and many other benefits

The 2nd Line Support Analyst will have:

–          An awesome attitude for learning

–          A* customer service experience and a passion for IT and support (commercial experience in this field

–          An ability to ‘stay calm and carry on’ in fast-paced environments

–          Able to quickly prioritise and understand problems from tickets coming into the team

–          Able to follow processes and escalate any problems necessary

–          Great communication skills and confidence to speak out to the team

If you are a 2nd Line Support Analyst and interested in advancing your career within a company who LOVE promoting internally then please apply within or email Isabella.shore@venturi-group.com.

Venturi is a staffing business dedicated to you, differentiating ourselves in the marketplace by quality of service and candidate delivery. Our highly skilled and experienced staff operate within dedicated markets to give you the best service possible. Venturi markets include Business Intelligence, Development IT & Legal IT. Venturi operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role.

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