Service Desk Analyst – Financial Services

Infrastructure | GBP28000 - GBP32000 per annum + bonus and full benefits | Berkshire, United Kingdom, Wokingham

Service Desk Analyst – Financial Services / 1st 2nd line

A Service Desk Analyst is required to join a leading prestigious financial organisation based in Wokingham due to continued expansion and demand for their service. They are looking for a Service Desk Analyst to join their support team and act as an initial point of contact for IT support.

On top of a generous salary of between £28,000 – £32,000 (flexible), they offer a large uncapped bonus (paid twice a year), an 13% with 8% pension contributions from the company, PMI, life assurance and more. Other perks for the Service Desk Analyst include –

  • Very friendly, inclusive and supportive culture
  • Lots of promoting from within
  • The opportunity to be involved with a brand new area of the business
  • This expansion means a variety of career progression options in the future
  • Complete trust and autonomy with your role and the direction you think it should go
  • Training in any knowledge-gaps

As the Service Desk Analyst you will be manning the Service Desk between the hours of 09:00 to 17:30 Monday to Friday. This involves answering phone calls and monitoring of the IT call queue.

The role will involve customer focused remote support and resolution of 1st line IT service tickets ensuring the customer’s requirements are fully understood before a resolution is reached. You will also be responsible for coordination and distribution of IT service tickets to the appropriate functions within the IT department.

The successful Service Desk Analyst will have the following essential skills:

  • Experience of working within a customer facing role for 6 months.
  • Experience with Active Directory and Exchange
  • Good working knowledge of Microsoft Office / Windows 7.
  • Previous experience working on an IT service Desk is desirable
  • Financial services experience is also desirable

Please apply through this website to be considered or send your CV

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